Support
How can we help?
Questions, ideas, or trouble on the water's edge — we're a quick email away, and the answers below cover the most common ones.
Get in touch
Email us and we'll get back to you — usually within a day.
FAQ
Your questions, answered
Is HelmKeeper a substitute for safety equipment or training?
No. HelmKeeper is an informational and organizational tool. Always rely on proper seamanship, official sources, and qualified professionals. In an emergency, contact the U.S. Coast Guard on VHF Channel 16 or call 911.
I have an idea — how can I share it?
We want to hear from you. Please send all ideas — things you like, hate, or want differently — to help@helmkeeper.com.
Why does HelmKeeper have a fee?
To support the costs of maintaining the app and making sure it's always improving.
Why does the app ask for my location?
Location is used for features like float plans, current-position weather, and saved locations. You can grant or revoke this permission anytime in your device settings.
How do I delete my account?
Go to Settings → Account → Delete Account, confirm, and your account and all associated data (vessels, checklists, float plans, saved locations, insurance records) are permanently removed. This cannot be undone. If you can't access the app, email help@helmkeeper.com from your account's email address and we'll delete your account, typically within 30 days. We may retain limited records (e.g., subscription transactions) only where required by law.
Can I delete data?
Yes. You can delete individual vessels, checklists, float plans, and saved locations within the app without deleting your account.